Terms of Use

Return & Refund Policy

If you are not satisfied with your purchase, you can return your products within 14 calendar days after you received them, provided that:

  • The products are un-used and unwashed. You are of course allowed to try the products on to see if they fit you.
  • The products are in essentially the same state and quantity in which you received them. Returned items must include the original packaging and all tags.

Please note: Helmets are non-returnable unless a manufacturing fault is found.

Send returns to:

The Cafe Rider LLC Warehouse 7, 14C Street Al Quoz Industrial Area 3 Dubai, UAE Phone: +971 432 4411

We will not accept returns for any items that have been worn or damaged. These will be returned to the client at the expense of the latter. Cafe Rider is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same packaging in which they were received.

Refund

A refund will be made upon receipt of the returned item(s). The reimbursement shall be made by crediting the credit card (if the order was paid with a credit card) or PayPal credits (if the order was paid with PayPal).

Exchanges within the UAE are free of re-delivery charge limited to one time. Outside the UAE re-delivery charges are at the standard rate. We will of course refund delivery charges if there has been an error on our part or if the item is faulty. Duties and taxes are non-refundable.

Order cancellation

You can cancel an order up until the moment of dispatch. We will refund your Credit Card or PayPal account minus a 5% administration charge.

Warranty

Some branded items may be under the manufacturer’s warranty. This will be made clear in the individual product listing. Cafe Rider and Be Original Be Free items are currently not under warranty.

Sale items

Items bought on sale cannot be returned nor refunded.

Shipping Policy

All your orders will be shipped with Aramex. Shipments up to 5kg are AED 21 excluding no service areas. The maximum COD (Cash on Delivery) amount is AED 2500.

Deliveries take place during standard office hours so please provide us with the address where there is mostly likely someone to receive your package. The courier company will contact you with a text message to inform you when they are delivering. Should delivery fail 3 times the package will be returned to The Cafe Rider and redelivery charges will be the responsibility of the customer.

International Delivery

International delivery is now available, delivery charges will be updated once you have entered your address in the checkout procedure.

Non-Delivery Areas in the UAE

The following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected:

Non Delivery Areas in Abu Dhabi vicinity

Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island,Musaffah-ICAD City 2.

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defence areas.

As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the consignee’s collection between 0730-1930 hrs.

Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity:

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) , Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid).